WhatsApp Automation
Answer common questions, capture enquiries and hand conversations over to your team.
See the enquiry demo
Now onboarding our first 50 Malaysian SMEsFounding-client pricing
FOR MALAYSIAN BUSINESSES
SME automation.Less manual work.
We help Malaysian SMEs automate customer replies, organise orders, keep follow-ups on track, and build the websites that bring customers in.
English · 中文 · Bahasa Malaysia
18-second samples · with music & captions
Unable to play? Try again or download the video. Download this sample video
Demo details & transcript
A property question becomes a ready-to-view lead, with a clear handover to your agent.
- A customer asks about a property, and the assistant asks what they need.
- The budget and viewing day are collected and organised.
- The assistant confirms the viewing and hands over to your agent.
Each demo is 18 seconds. Examples illustrate a proposed workflow, not a client result.
Download this sample videoWhy businesses choose Nex-XL
- 24/7Replies day and night, weekends included
- 3Languages: English, 中文, Bahasa Malaysia
- < 1 minTypical reply time to a new message
- PhotosAnswers questions about product photos
HOW WE HELP
Make the everyday easier.
Start with what your business needs most. We’ll help you connect the rest.
Order Management
Turn customer messages into organised order details, ready for your team to review.
See the order demoWebsite Design & Build
We design and build your company website or landing page: fast, easy to read on a phone, found when people search your name, with a WhatsApp entry point on every screen instead of a contact form nobody checks.
Landing page from RM 1,499 · Company website from RM 3,499
See the website demoFIND YOUR INDUSTRY
See how it works for your industry.
Start with the questions you hear every day. See how Nex-XL helps your team turn them into the next step.
Agents & agencies
Real estate
Sample chat — customer asks, Nex-XL replies
- Is unit A-12-03 still available, and what's the price?
- Yes, A-12-03 is still available at RM 528,000 — 3 rooms, 1,012 sq ft, freehold. Would you like to view it this weekend?
- Can I view this Saturday afternoon?
- Saturday 3:00 pm is open. I've booked it and sent you the location — Sarah will meet you there.
What Nex-XL handles
- Live listings from your Google Sheet
- Viewing bookings straight into your calendar
- Follow-ups for buyers who go quiet
Barbers, salons, beauty
Barber & hair salon
Sample chat — customer asks, Nex-XL replies
- Got a slot for a haircut at 3pm today?
- 3:00 pm is taken, but 3:30 pm with Amir is free. Shall I book that for you?
- Yes please. How much for a haircut with wash?
- Booked: today 3:30 pm with Amir. Haircut with wash is RM 45. See you later!
What Nex-XL handles
- Appointment bookings on your calendar
- Price list and service questions answered
- Reminders before the visit
Service centres & dealers
Car workshop
Sample chat — customer asks, Nex-XL replies
- How much for a full service on a Myvi 2019?
- A full service for a 2019 Myvi is RM 280–350 depending on the oil. Drop-off slots are open tomorrow from 9 am.
- Can I send it in tomorrow morning?
- Done — tomorrow 9:30 am drop-off. It's usually ready by 2 pm; I'll message you the moment it is.
What Nex-XL handles
- Service bookings and drop-off slots
- Price ranges by model and job
- Status updates when the car is ready
Dental & general clinics
Dental clinic
Sample chat — customer asks, Nex-XL replies
- Do you have a slot for scaling this week?
- Yes — Thursday 11:00 am or Saturday 2:30 pm with Dr. Lim. Scaling and polishing is RM 120.
- My tooth hurts, can I come in today?
- Sorry to hear that. The doctor will need to see you — I've flagged it as urgent and our team will call you within a few minutes.
What Nex-XL handles
- Appointments on the doctor's calendar
- Prices, panels and preparation questions
- Urgent cases handed to your staff at once
Veterinary & pet care
Vet clinic
Sample chat — customer asks, Nex-XL replies
- My cat is vomiting, can the vet see her today?
- Poor thing. The vet should see her today — 4:15 pm is free. What's her name and age? I'll book it now.
- How much is vaccination for a puppy?
- Puppy vaccination is RM 80 per dose, and deworming is RM 25. Shall I add it to the same visit?
What Nex-XL handles
- Appointments and vaccination reminders
- Prices for common treatments and grooming
- Emergencies handed to your team immediately
Tuition & enrichment
Tuition centre
Sample chat — customer asks, Nex-XL replies
- Do you have Form 4 Add Maths classes on weekends?
- Yes — Saturdays 10 am to 12 pm with Teacher Wong. RM 180 per month, and the first trial class is free.
- Can my child join a trial class this Saturday?
- Booked for this Saturday at 10 am. Please bring the school textbook; I'll send a reminder on Friday.
What Nex-XL handles
- Class schedules, fees and trial bookings
- Parent follow-ups before intake deadlines
- Enquiries answered in English, Chinese and Malay
Aesthetic clinics & spas
Beauty & aesthetics
Sample chat — customer asks, Nex-XL replies
- How much is a HydraFacial package?
- A single HydraFacial is RM 280; the 3-session package is RM 720. Would you like a consultation first?
- Can I book a consultation on Sunday?
- Sunday 11:30 am is available with our consultant. Booked — you'll get a reminder the day before.
What Nex-XL handles
- Consultation and treatment bookings
- Packages, promotions and aftercare questions
- Reminders and re-booking follow-ups
FOR GROWING BUSINESSES
Why do you need us?
The most exhausting part of running a business isn’t a lack of customers. It’s getting busier and busier as your business grows.
Show less
Every time you open WhatsApp, a flood of customer messages is waiting: price enquiries, follow-up questions, quotation requests, orders and progress updates, along with voice messages, photos and payment screenshots to process. One unanswered message could mean a lost order; one forgotten follow-up could send a customer to a competitor. Over time, business owners have to do more than find ways to earn revenue. They personally keep track of customers, staff, orders and accounts, and even handle simple, repetitive tasks themselves.
More employees mean higher staffing costs. More customers can mean a workload that multiplies.
Hiring costs money, training takes time, and holidays, resignations or sick leave can disrupt daily operations. Even with a team in place, there is no guarantee that every message gets a timely reply, every customer receives the right follow-up, or every order is free of mistakes.
What wears business owners down most is being busy every day, yet feeling as though they are standing still.
An endless stream of messages, repeated data entry, orders and administrative tasks takes up time that should go into planning the business, finding customers, managing the team and expanding the company. When a business wants to grow, it can find that every new group of customers requires more staff. More people bring higher costs and more complex management.
We believe that growing a business should not mean being tied down by ever more repetitive work.
We focus on AI-powered automation solutions for small and medium-sized businesses. We bring automation to recurring processes such as WhatsApp customer communication, price enquiries, quotations, order processing, customer follow-ups and organising information. The system helps handle daily workloads, reducing human error and unnecessary pressure on staff.
We go beyond providing an AI chatbot. We build an automation system around the way your business actually operates, so it fits into your daily work.
Let the system share the repetitive work, let employees focus on more valuable tasks, and give business owners time for what matters most: running the company, seizing opportunities and continuing to grow.
Talk to usFROM YOUR FIRST CONVERSATION
Start with one workflow. Build from there.
A practical setup, shaped around the people who will use it.
- 01
Understand your process
Show us how enquiries or orders arrive today. Together, we identify a useful starting point.
- 02
Configure. Test. Refine.
We work with your business information. Your team reviews the conversations and workflow before launch.
- 03
Launch with a clear plan
Agree the handover, support and next steps, so everyone knows how the setup will be used.
A SCOPE THAT MAKES SENSE
The right starting point for your business.
Two kinds of AI reception, priced upfront: WhatsApp, or your website or Facebook Messenger. Websites and larger projects are quoted to your needs.
WhatsApp AI reception
The AI answers customers on your WhatsApp Business number.
Auto Reception
Greets every enquiry, collects the essentials and hands the customer to you.
RM199 / month
One-time setup RM2,500
150 customers a month · up to 10 AI replies each · 1,500 AI replies a month
- Replies on WhatsApp 24/7 in English, Chinese and Malay
- Collects the customer's name, interest and area
- Answers simple questions from your business information
- Hands the customer to you with the details, notified in your inbox and on your phone
Needs Conversation
Talks the customer through their needs and passes you the ones who want an appointment.
RM499 / month
One-time setup RM3,500
300 customers a month · up to 15 AI replies each · 4,500 AI replies a month
- Everything in Auto Reception
- Multi-turn conversations that learn what the customer needs
- Explains how your business helps, in the customer's own terms
- Asks whether they want an appointment and passes it to you
- Reads photos and voice notes
Deep Conversation + Booking
Understands the full need and books the appointment in your calendar.
RM899 / month
One-time setup RM6,000
350 customers a month · up to 30 AI replies each · 10,500 AI replies a month
- Everything in Needs Conversation
- Deeper conversations — up to 30 AI replies per customer
- Books appointments in your Google Calendar, online on Google Meet or in person
- Sends the calendar invitation email
- WhatsApp reminders before the meeting
Website AI or Facebook Messenger AI
The AI answers customers in a chat on your existing website, or on your Facebook Page's Messenger — one channel per package.
Auto Reception (Website / Messenger)
Answers common questions on your website or Facebook Page, collects the essentials and hands the customer to your team.
RM199 / month
One-time setup RM2,500
150 customers a month · up to 10 AI replies each · 1,500 AI replies a month
- An AI chat on one existing website, or your Facebook Page's Messenger
- Answers from the business information you confirm
- Collects the customer's name, interest and area
- Hands the customer to your team, alerted in the Nex-XL inbox and on their signed-in devices
Needs Conversation (Website / Messenger)
Talks the customer through their needs and passes your team the ones who want an appointment.
RM499 / month
One-time setup RM3,500
300 customers a month · up to 15 AI replies each · 4,500 AI replies a month
- Everything in Auto Reception (Website / Messenger)
- Multi-turn conversations that learn what the customer needs
- Collects the budget, area, preferences and timing
- Asks whether they want an appointment and passes it to your team to arrange
Deep Conversation + Booking (Website / Messenger)
Understands the full need and books the appointment in your calendar.
RM899 / month
One-time setup RM6,000
350 customers a month · up to 30 AI replies each · 10,500 AI replies a month
- Everything in Needs Conversation (Website / Messenger)
- Deeper conversations — up to 30 AI replies per customer
- Books appointments in your Google Calendar, online on Google Meet or in person
- Sends the calendar invitation email
One channel per package: the AI chat on one existing website, or one Facebook Page's Messenger. Both channels together, more websites or Pages, and building a new website are quoted separately. These packages do not answer customers on WhatsApp.
How the limits work
At any limit — a customer's AI replies, the month's AI replies or the month's customers — the AI hands the customer to your team. Nothing extra is charged and nothing is upgraded without you. Limits reset on the 1st of every month. The number of customers is how many the AI can serve, not a promise of new leads.
One AI reply is one message the AI sends a customer. Customer messages, your team's replies and booking reminders are not counted.
WhatsApp's own fees are separate and charged by Meta to your WhatsApp account: each number's first 1,000 replies a month (AI and team replies together) are free, then about RM0.06 per reply. Template messages such as booking reminders are charged at Meta's template rates. Meta sets these rates and may change them.
Other services
OrderFlow projects
For businesses taking orders through everyday conversations.
Scoped to your needs
- Process review and workflow mapping
- Order capture, confirmation and review
- Integration and rollout scope agreed upfront
Website & digital setup
For businesses that need a website built, or want their website, channels and IT working together.
- Landing page
- from RM 1,499
- Company website
- from RM 3,499
Final price depends on pages and content. Hosting and maintenance are agreed in your proposal.
- Company website or landing page, designed and built
- Domain, business email and hosting set up
- Basic SEO and analytics
- WhatsApp entry points and channel planning
- Maintenance scope agreed upfront
For OrderFlow, a diagnostic may be quoted separately before implementation. Any diagnostic fee and credit arrangement will be stated in your proposal.
Custom business automation
Systems tailored to how your company works, connecting information, orders and processes across teams.
- Automatic data organisation
- Automated order processing
- Automation across departments and workflows
Project budget
RM10,000–100,000
In-person consultation required
We meet to understand your needs, then quote according to the agreed project scope.
Arrange a meetingNex-XLAI & IT SOLUTIONS
For businesses in Malaysia
THE COMPANY BEHIND THE WORKFLOW
Technology should fit the way you work.
Nex-XL brings together WhatsApp automation, websites and business workflows for Malaysian SMEs. We start with your day-to-day process, then shape a setup around it.
One conversation about your business. A clear next step together.
Get to know Nex-XLConversations in your languageEnglish / 中文 / Bahasa Malaysia
BEFORE WE GET STARTED
A few things you might be wondering.
Can we use our existing business number?
We'll review your current WhatsApp setup and explain the available onboarding options before proposing any changes to your number or account.
Can my team take over a conversation?
Human handover is part of the workflow discussion. We agree when the assistant should pass a conversation to your team and how that team will handle it.
What do you need from us?
Start with your common customer questions, product or service information, and an example of your current process. We'll identify any extra information needed for your scope.
What will it cost, and how long will it take?
Each package has a one-time setup fee and a monthly fee. WhatsApp packages cost the same as Website or Messenger packages and serve 150, 300 or 350 customers a month with up to 10, 15 or 30 AI replies each. At a limit the AI hands the customer to your team, and nothing extra is charged. WhatsApp's own fees are charged separately by Meta: see the note under the plans. Websites, OrderFlow projects and enterprise work are quoted separately.
What happens to our data and accounts?
Account access, data handling and handover arrangements are covered in the project scope. We will explain these with you before setup; our privacy policy describes how the platform handles personal data.
LET'S MAKE YOUR DAY A LITTLE EASIER
Which task would you like to stop doing manually?
Tell us how enquiries or orders reach your team today. Let's find a useful next step.
Chat on WhatsAppOpens WhatsApp with a message ready to send.
Our address
No 69, Jalan 30A/119,Taman Taynton View, Cheras,
56000, KL